Terms & Conditions

  1. Profile

These booking terms and conditions apply to all bookings made with:

  • Our Team: Flores Active Tours
  • Address: Nuansa Timur OO/ 24, Lingk. Menesa, Kuta Selatan- Bali
  • Website: www.floresactivetours.com
  • Email: floresactivetours@gmail.com
  • Phone/WhatsApp: +6285239644065
  • By booking with us, you confirm that you have read, understood, and agreed to these Terms & Conditions.
  1. Booking & Confirmation
  • A booking is considered confirmed once we receive the required deposit or full payment and issue a written confirmation (email or WhatsApp).
  • The person making the booking is responsible for ensuring all travelers in the group agree to these terms.
  • Prices are based on the itinerary confirmed at the time of booking.
  1. Payment Terms
  • A deposit of 50% is required to secure the booking.
  • The remaining balance must be paid no later than 14–30 days before the tour start date.
  • For last-minute bookings, full payment may be required immediately.
  • Payments can be made via bank transfer, online payment, or other agreed methods.
  1. Prices & Inclusions

Unless otherwise stated, tour prices include:

  • Accommodation as specified
  • Transportation during the tour
  • English speaking Guide
  • Driver
  • Meals as stated in the itinerary
  • Entrance fees and activities listed
  • Domestic flights as stated in the itinerary
  • Boats as stated in the itinerary
  • Entrance fees as stated in the itinerary

Prices do not include:

  • Flights (international/domestic) unless stated
  • Travel insurance
  • Personal expenses (laundry, minibar, tips, etc.)
  • Visa fees or airport taxes (if applicable).
  1. Changes to Itinerary
  • We reserve the right to make minor changes to the itinerary due to weather, safety, operational reasons, or unforeseen circumstances.
  • Any changes will be made with the traveler’s best interests in mind and will not reduce the overall quality of the tour.
  1. Cancellation by the Client
  • If you cancel your booking, the following cancellation fees may apply:
  • More than [30] days before departure: Deposit forfeited
  • [15–29] days before departure: [50%] of total tour cost
  • Less than [14] days before departure: [100%] of total tour cost
  • No-show: 100% charge
  • Cancellation must be made in writing (email or WhatsApp).
  1. Cancellation or Changes by the Company

If we must cancel the tour due to force majeure (weather, natural disasters, government regulations, pandemics, etc.), we will offer:

  • An alternative date, or
  • A credit for future travel, or
  • A refund (excluding non-recoverable costs)
  • We are not responsible for additional expenses incurred (flights, hotels, visas).
  1. Travel Insurance
  • Travel insurance is strongly recommended and should cover medical expenses, trip cancellation, delays, and personal belongings.
  • We are not responsible for losses that could have been covered by insurance.
  1. Health & Fitness
  • Travelers are responsible for ensuring they are medically and physically fit to join the tour.
  • Please inform us in advance of any medical conditions, allergies, or special requirements.
  • We reserve the right to refuse participation if a traveler’s condition may pose a risk to themselves or others.
  1. Responsibility & Liability
  • We act as an organizer and agent for transport providers, hotels, boats, and other suppliers.
  • We are not liable for injury, loss, damage, delay, or inconvenience caused by events beyond our control.
  • Participation in activities (trekking, snorkeling, boating, etc.) is at the traveler’s own risk.
  1. Travel Documents
  • Travelers are responsible for ensuring their passport, visa, and other documents are valid.
  • Passport validity must be at least 6 months from the date of travel.
  1. Children & Families
  • Children must be accompanied by a responsible adult.
  • Special family or child safety arrangements should be discussed in advance.
  1. Photos & Marketing

We may use photos or videos taken during the tour for promotional purposes unless you inform us in writing that you do not agree.

  1. Governing Law

These Terms & Conditions are governed by the laws of [Indonesia / your country].

  1. Acceptance of Terms

By making a booking and completing payment, you confirm that you accept these Terms & Conditions.

Contact us at {floresactivetours@gmail.com} for questions related to refunds and returns.